Accelerated Customer Success
Check Accounts Easily
Agents can handle customer service calls on Microsoft Teams or Slack without entering the CRM.
When talking with customers, agents can enter the company name to easily search for tickets.
View Existing Ticket
View all existing tickets when the customer describes the problem, confirm whether the problem has been reported.
Update the existing ticket
When the customer describes a new issue worth recording, update the existing ticket for more information.
Create New Ticket
If no existing record is found, agents can simply create a new ticket and record the information.
Agents can handle customer service calls on Microsoft Teams or Slack without entering the CRM.