Bot Analytics Platform
Gartner Says 25 Percent of Customer Service Operations Will Use Virtual Customer Assistants by 2022
Gauge User Engagement
An hourly summary of user engagement to understand when your bot was hard to work!
Harvard Business Review says only 8 percent of the customers describe their experiences superior. Understand them and give them more user-friendly environment.
Understand Your Users
Tracks the usage share of browsers and devices.
Gartner predicts that by 2022 a customer will manage 85% of the relationship with an enterprise without interacting with a human.
Monitor what users are most interested to know about.
Making existing customers happy can help you sell more than finding new customers.
Sentiment analysis is contextual mining of text which identifies and extracts subjective information in source material, and helping customers to understand the social sentiment of their brand, product or service while monitoring online conversations.
Real-time Message Streaming
Watch the conversations as they happen from anywhere.