Although product’s features play an important role in product’s success but, how companies provide support to customers on day to day basis is a very significant consideration. This customer journey starts from the time they become your lead and then progress to various stages such as learning about the product, evaluate the product, buy the product and finally start using the product.
Customer support is not limited to technical support. It could be educating interested people about product’s features, helping with buying process, assisting with set-up process, assisting users solve any issue they encounter while using the product, listening to customers feedback about their experience using the product and making effort to accommodate customers’ need by developing the product.
FlashCX.ai aims to facilitate your experience while using our product. If you are interested in our product and like to learn more, we are here to help. If you have any issue or uncertainty using our product, please don’t hesitate to contact us and ask for help. If you have any feedback about FlashCX.ai, you can easily share with us and we will apply the feedback in product development process.
To make communication between users and our product team easier, we provide live chat to accelerate problem solving. In addition to live chat, we can help you through email as well. You can write for us and we will respond quickly. FlashCX.ai team cares for and proves it by providing constant support.