Delete your Chiya account and data

Chiya is a word game for iPhone and Android made by Moblize.it LLC. This page explains how to ask us to delete your Chiya account and the data linked to it.

How to request deletion

1. Open Chiya and go to Settings. Note the name in the Your name field. This is also your name on the leaderboard. If the field is empty, enter a name and save it first, so we can find your account.
2. Email support@moblize.it with the subject Chiya data deletion and that name in the message.
3. We delete your account and data within 30 days and reply to confirm.

Uninstalling Chiya does not delete your data from our servers. Because Chiya accounts are anonymous, send your request before you uninstall the app, while you can still see your name in Settings.

What we delete

• Your anonymous account ID
• Your scores, the number of words you have solved, and your badges
• Your favorite words and your settings (keyboard style and game mode)
• Your display name and your leaderboard entry
• Your push-notification token, if you allowed notifications

What we keep

• Feedback emails you sent from the app are kept until we have answered them.
• Words you guessed that are not in our dictionary are kept so we can review them. They are not linked to your account.
• Advertising data collected by Google AdMob is held by Google under the Google Privacy Policy, not by us. You can reset or delete your advertising ID in your device settings.

For everything Chiya collects and why, read the Chiya Privacy Policy.

Contact

Moblize.it LLC · support@moblize.it